10 March 2017

Review: Nextdoor, letgo, OfferUp, and Close5

In my effort to speed up the process of getting rid of the stuff in the garage, I decided to take a foray into all the local selling apps that are appearing everywhere. I chose Nextdoor, letgo, OfferUp, and Close5. There are many other apps, so I narrowed my choices down to the four that seemed the most popular. I listed the washer and dryer on all of them, as well as on Craigslist.

Nextdoor

Nextdoor is more of a social network based on proving you live in a specific neighborhood. Aside from their annoying verification system, posting a classified was easy. I had no problem using existing pictures, even in the app. The only real downside is that it is similar to Facebook's news feed - as new posts are created and responded to, your post gets pushed down. Though I created my listing through their app, I had no problems editing anything through their full-featured website.

The big drawback to Nextdoor was finding my post. There is no option anywhere to just get a page of your posts. Their help page even says to just search through your feed to find it! If there is a lot of action, this is obviously annoying. The best way I found was to search through only the classifieds section, which had fewer posts.

Nextdoor is all down to business - everything you need to know arranged in a logical order.

letgo

letgo's approach is SELL YOUR EVERYTHING! The app is dead simple to use, which unintentionally also makes it frustrating. Every page has some sort of new listing button, often taking up otherwise valuable screen real estate on a phone. Clicking any of these buttons allows you to take a picture or select one existing picture. Once selected, your post is live. That's it. Perhaps you'd like to include a price or a title? Now you have to go back and edit your listing. Don't bother with the categories; they are too vague to matter. Does my vacuum fall in "electronics" or "home and garden?" Meh.

Why was I searching for something when I could be selling my stuff instead?

They want everything to be done from within the app, but they have a website. I don't recommend visiting unless you want to lose brain function. letgo also sent a "helpful" email informing me that my item was listed. I made the mistake of clicking the link to my item; it only ever showed an error page. The worst part is the website has the same issue with new listing buttons. All of them just give you a popup saying to use the app. Even the mark as sold button doesn't do squat. Web design 101 - if you have a giant button, it damn well better work.

Both streets are a random street near me. I think they were supposed to be my city.

The listings themselves were tenuous at best. Sometimes they appeared in search results, and sometimes they disappeared from my account entirely. My personal favorite was the pictures randomly changing order until the least useful picture became the main picture. I had to delete and reupload that picture. When the listings did appear, they were listed as being in <streetname>, CA. Everyone's listings had this problem.

The one thing letgo did right was alerting me when prospective buyers made contact. Of course, the entire city was alerted by the disturbingly loud and annoying notification sound. And the entire city continued to be traumatized as notifications had to be on for everything or nothing.

Note the title they "helpfully" inserted for me. At least they got the object correct this time.

I have no idea of to where in the aether my description ran.


Offerup

OfferUp's app feels a lot more pleasant to use. Creating a listing takes a few more steps than with letgo, but I felt like I created a much better listing when I was done. You take pictures, pick a price, pick a condition, and write a description. While I was happy to see condition options, they were overly broad.

My listings didn't appear immediately, but they eventually did in both searches and my online profile. Again, I couldn't edit anything on the website, but everything could be easily edited in the app.

OfferUp clearly had the same person in charge of notifications as letgo. This time it was an absurdly loud cash register sound. I desperately wanted to turn off notifications for everything but activity on my listings, but I either had to turn them off for everything or nothing. Not cool.

The cutesy tag is totally necessary.

The pictures are larger, so you have to scroll down to get further info.


close5

After using the other apps, close5 felt like a school project that hadn't been finished, but needed to be turned in. It insisted that my location was Redwood City, CA, no matter how many times I changed it. You can pick multiple pictures at once, instead of one at a time like the other apps, but you can't remove them or change the order. Postings just have a short description, no title, and don't always appear in search results. Make sure your listing is perfect the first time, as there is no way to edit the description. close5 did let me delete postings instead of marking them as sold, which felt more correct since the items weren't sold via close5.

close5 barely has a website. It offers a basic search and nothing else. Don't even bother checking it, and definitely don't bother trying to use their search.

Why must they ruin an otherwise acceptable layout by overlaying the price? WHY?

tl;dr

Just stick with Craigslist. Their search actually works, posts aren't transient, you can access it easily from a computer or mobile device, and, most importantly, it is easy to update or remove an existing post. If you really feel you must get more attention for an item, then venture into the apps. But until they stop spending all of their venture capital funds on advertising and start making their apps and websites work properly, they are not worth the headache.

1 comment:

Dena Price said...

A valuable public service. May I share this post on facebook?